Refund & Return Policy

Returns

To be eligible for a return, your item must be unused and in the same condition as when you received it. You may return your item within 60 days of receipt.

Refund (if applicable)

After receiving and inspecting your return, we will email you to notify you that we have received your item. We will then process your refund and automatically transfer the funds to your credit card or original payment method within a certain period of time.

Delayed or Missing Refund (if applicable)

If you have not received your refund, please first check your bank account again.

Then contact your credit card company; it may take some time for your refund to be credited.

Next, contact your bank. Refunds typically take some time to process.

If you have completed all necessary steps and still have not received your refund, please contact us at Support@cailingbr.cloud.

If you received the wrong item, please contact us at Support@cailingbr.cloud and we will issue a refund.

Shipping

To return your product, you should mail it to: 1506 21st St NW #100, Washington, DC 20036

You are responsible for the return shipping costs. Shipping costs are non-refundable. If you receive a refund, the return shipping costs will be deducted from your refund.

Depending on where you live, the time it takes for your exchanged product to arrive may vary.